PRIVACY POLICY

Last updated: Jan 2025

Updated as Jan 2025

Privacy policy

At 5FX Labs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit our website or use our services. By interacting with us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and company name.

  • Account Information: Details you provide when setting up an account or subscribing to our services.

  • Usage Data: Information about how you interact with our website, including IP addresses, browser type, device information, and pages visited.

  • Transaction Information: Payment details and purchase history for services you request.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide our services and fulfill your requests.

  • Customer Support: To respond to inquiries and provide assistance.

  • Communication: To send you service updates, newsletters, or promotional offers (with your consent).

  • Website Improvement: To analyze website usage and improve our services.

  • Legal Obligations: To comply with legal or regulatory requirements.

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third parties that assist us with hosting, payment processing, email marketing, or analytics.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the new entity.

We ensure that all third-party service providers adhere to strict privacy and security standards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze website traffic. You can control cookie preferences through your browser settings. For more information, please see our [Cookie Policy].

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal information.

  • Objection: Object to certain types of data processing, such as marketing communications.

  • Data Portability: Request a copy of your data in a portable format.

  • Withdraw Consent: You can withdraw your consent to receive marketing emails at any time by clicking the “unsubscribe” link in our emails.

To exercise your rights, contact us at [insert contact email].

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, access control, and regular security audits.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

8. International Data Transfers

If we transfer your data outside your country of residence, we ensure it is protected by appropriate safeguards, such as standard contractual clauses or equivalent measures.

9. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

5FX Labs

Thank you for trusting 5FX Labs with your information. We are committed to protecting your privacy and ensuring transparency in how we handle your data.

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Locations

+1 (628) 228-6259
651 N Broad St, Middletown, DE 19709, United States

(+506) 7151 7544
Avenida Escazu, Suite 28th
Costa Rica

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